COMPLAINTS PROCEDURE

Version 1.0 - 07/02/03

Please Note: Caladan refers to Caladan Communications Limited.

Abuse Reports and Complaints Procedures

Please click on the link below that is the closest match to your issue.

• Reporting SPAM or UCE (Unsolicited Commercial E-mail)
• Portscanning or Other Suspected Hacking Attempts
• Copyright Issues
• Any issues not covered by the above, please e-mail

Please be assured that we take all complaints very seriously and will fully investigate any such complaints. Please also be aware that as a commercial business we have to assume that anyone a complaint is directed against is 'innocent until proven guilty'. If you do feel the need to complain, please ensure that you provide us with sufficient evidence, to prove to us that your complaint is justified.

Please Note: We will endeavour to respond to any complaint within one working day. All complaints must be e-mailed to abuse@caladan.net

We cannot guarantee a quick response to e-mails concerning complaints sent to any other address than the one specified above.